Shipping policy

Last updated: 11 September 2026

Everything below reflects the rates and delivery windows actually configured on this store. If a checkout quote ever differs from this page, the checkout quote is the one that applies to your order.

Where we ship

We currently ship to the United States and Canada. If you are ordering from anywhere else, checkout will not be able to quote a rate — email info@signaturenumbing.co and we will tell you whether we can reach you.

Processing time

Orders are picked and packed within 1–2 business days. Business days are Monday to Friday and do not include public holidays. Orders placed at the weekend start processing on the next business day.

You will get a shipping confirmation with tracking as soon as the parcel leaves the warehouse. Tracking can take up to 24 hours to start showing scans.

United States

  • Standard — $4.99. Applies to orders under $50.
  • Free shipping — $0. Automatically applied to orders of $50 or more.

US orders ship from our Houston, Texas warehouse and typically arrive within 6–9 business days of dispatch, carried by UPS, USPS or FedEx depending on the destination.

Canada

  • Standard shipping — CA$5.99. Typically 5–7 business days.
  • Ship my order fast — CA$15.99. Typically 2–3 business days.

Canadian orders are priced and charged in Canadian dollars. There is no free shipping threshold on Canadian orders — a shipping charge applies to every Canadian order regardless of value.

Delivery estimates

All timeframes on this page are estimates from the day of dispatch, not from the day you place the order. Add the 1–2 business day processing window to work out the full time to your door.

Carrier delays, weather, customs inspections and peak periods can push a delivery beyond these estimates. We are not able to guarantee a delivery date, and a delayed parcel is not on its own grounds for a refund.

Taxes and duties

Any sales tax due is calculated and shown at checkout before you pay. Canadian orders may attract duties, GST/HST or a carrier handling fee on arrival; where these are not collected at checkout they are payable by you to the carrier before the parcel is released.

Delivery addresses

Please check your address carefully before paying. We ship to the address exactly as entered at checkout.

If you spot a mistake, email us straight away — we can usually correct it while the order is still being picked. Once a parcel has shipped to an incorrect address we cannot reroute it, and a replacement has to be paid for.

We do not ship to freight-forwarding addresses, and we are not able to take responsibility for parcels once they are forwarded on from one.

Lost, delayed or stolen parcels

If tracking has not updated for 7 business days, email info@signaturenumbing.co with your order number and we will open a trace with the carrier. Traces usually take a few business days to come back.

Where a parcel is confirmed lost in transit we will replace it or refund it. Where tracking shows the parcel was delivered but it is not where you expected, please check with neighbours and your building's mail room first, then contact the carrier directly — they hold the delivery scan and GPS data needed to investigate.

Damaged in transit

Email us within 7 days of delivery with your order number and a photo of the item and the outer packaging. We will replace or refund it, and you will not be asked to send anything back at your own cost.

Wholesale and case orders

Case quantities are quoted separately, as shipping cost depends on the size of the order and where it is going. Email info@signaturenumbing.co and we will put a figure together for you.

Contact

Signature Numbing Co
info@signaturenumbing.co

We answer Monday to Friday and aim to reply within one business day.